Refund policy

At Virox Bio, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

Products may be eligible for return within 7 days of delivery if:

• The item is unused and in original packaging
• The item is damaged during transit
• The wrong product was received

To initiate a return request, please contact our support team with your order number and clear photos of the item.

Non-Returnable Items

For hygiene and safety reasons, certain wellness and personal-use products may not be eligible for return once opened or used.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to the original payment method within 5-7 business days.

Shipping Costs

Shipping charges are non-refundable unless the return is due to a damaged or incorrect item.

Order Cancellations

Orders may only be cancelled before dispatch. Once shipped, cancellation requests cannot be guaranteed.

Contact Us

For any refund or return-related queries, contact:
support@viroxbio.com